Every industry needs to be evaluated according to its customer’s perspective. To get an unbiased customer response on store ambience, products, employee behavior and customer satisfaction, mystery shopper services provide a constructive insight. This service also helps in capturing latest market trends adding to market research.
We are offering robust mystery shopper or secret shopper service. Our auditors capture the insight secretly based on the provided parameters that are thoroughly checked and approved before final report submission. Store level scores and feedback help the client’s employees to understand the key areas and issues where they need to improve and enhance their knowledge. A detailed status report provided in the end enables to create an effective action plan and leads to process, product and people improvement.